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Position: Remote Patient Communication Specialist

Company Overview:

I-Print is a leading provider of healthcare communication solutions, dedicated to improving patient outcomes and streamlining communication between healthcare providers and their patients. Our innovative technology solutions are designed to enhance patient engagement, improve patient satisfaction, and increase efficiency for healthcare organizations.

Job Overview:

We are seeking a highly motivated and detail-oriented Remote Patient Communication Specialist to join our growing team. The ideal candidate will have excellent communication skills, a strong understanding of healthcare communication processes, and experience working in a remote setting. This is a part-time, remote position that will require occasional travel to our headquarters in Blaine, MN.

Key Responsibilities:

- Serve as the main point of contact for healthcare providers and their patients, providing exceptional customer service and support via phone, email, and other communication channels

- Manage and respond to patient inquiries, concerns, and requests in a timely and professional manner

- Utilize our communication platform to schedule appointments, send reminders, and follow up with patients as needed

- Collaborate with healthcare providers to ensure accurate and timely communication with patients

- Maintain accurate and organized patient records and communication logs

- Stay up-to-date on industry regulations and best practices related to patient communication

- Participate in team meetings and provide input on process improvements and customer service strategies

- Other duties as assigned

Qualifications:

- High school diploma or equivalent; Bachelor's degree in a related field preferred

- Minimum of 2 years of experience in a customer service or healthcare communication role

- Excellent written and verbal communication skills

- Strong understanding of healthcare communication processes and regulations

- Proficient in using technology and communication platforms

- Ability to work independently and manage time effectively

- Detail-oriented with strong organizational skills

- Comfortable working in a remote setting and occasional travel to headquarters in Blaine, MN

We Offer:

- Competitive salary

- Flexible work schedule

- Opportunities for growth and development

- Collaborative and supportive work environment

If you are passionate about improving patient outcomes and have a strong background in healthcare communication, we would love to hear from you. Apply today to join our dynamic and innovative team at I-Print!